Support

We read every message and usually reply within 2 business days.

Purchases

I paid but Pro isn’t unlocked

Open Hoopy, go to Me → Subscription → Restore purchases. Make sure you are signed in to the App Store with the Apple ID you paid with.

How do I cancel my subscription?

On your iPhone, open Settings → your name → Subscriptions → Hoopy Pro → Cancel Subscription. You keep Pro until the end of the period you paid for. In Hoopy, Me → Subscription → Manage subscription opens the same screen.

Can I get a refund?

Apple handles payments and refunds. Request one at reportaproblem.apple.com.

What is the launch gift?

Everyone who installs Hoopy before January 1, 2027 gets one year of Hoopy Pro free. It doesn’t turn into a paid plan on its own.

New iPhone

Sign in with Apple in Hoopy (Me → Account) to keep your account, your Pro and your launch gift on a new iPhone. Patterns and progress are saved on each iPhone for now.

Patterns

The colors look off

Try more colors, switch between smooth and detailed, or tap a color in the preview to swap it for a close DMC alternative. A well-lit photo with a clear subject works best.

Background removal didn’t work

It needs iOS 17 or later and a clear main subject, like a pet or a person. If it can’t find one, Hoopy keeps the whole photo.

How are skeins counted?

Skein estimates assume 2 strands on 14-count aida. Your real use depends on your fabric and how you stitch.

Your account and data

Hoopy works without an account. To delete the anonymous account and your data, see Delete your account. Our Privacy Policy explains what we collect.