Privacy Policy
The short version. Your photos and patterns stay on your iPhone. Hoopy needs no name, email or password. We keep a random account ID so your purchases work, and we use analytics to improve the app. You can delete everything from inside the app.
This policy explains how the Hoopy iPhone app and tryhoopy.com (together, “Hoopy”) handle your information. Hoopy is operated by Kioshi Okamoto, Peru (“we”, “us”). Questions: support@tryhoopy.com.
What stays on your iPhone
The photos you choose, the patterns made from them, your stitch progress, your streak, XP and stats are stored only on your device. Patterns are generated on your iPhone, and background removal uses Apple’s on-device Vision framework. We never receive your photos.
What we collect
| Data | Why | Where it goes |
|---|---|---|
| A random account ID created on first launch, and a secret token (we store only its hash) | To recognize your account, keep your purchases and the launch gift, and let you delete your account | Our server (Railway, United States) |
| If you use Sign in with Apple: an Apple user identifier and a token from Apple. We do not ask for your name or email | To keep your account and Pro on a new iPhone, and to revoke the sign-in when you delete your account | Our server |
| Purchase history (product, dates, renewals, refunds). Apple handles payment; we never see your card | To unlock Hoopy Pro, restore purchases and help with billing questions | RevenueCat and our server |
| How you use the app (for example screens viewed, onboarding answers, patterns created, stitches marked), device model, OS and app version | To understand what works and improve Hoopy | PostHog (United States) |
| Install and ad attribution data, and the advertising identifier (IDFA) only if you allow tracking | To learn which ads brought people to Hoopy | AppsFlyer |
These records are linked to your random account ID, not to your name. We do not sell your personal information.
Tracking and the advertising identifier
Hoopy asks for permission through Apple’s App Tracking Transparency prompt before AppsFlyer reads your advertising identifier. If you choose “Ask App Not to Track”, it is never read. You can change this anytime in Settings → Privacy & Security → Tracking. Your photos and patterns are never used for advertising.
Notifications
Daily reminders are scheduled on your iPhone. You can turn them off in the app or in iOS Settings.
Service providers
- RevenueCat — subscriptions and purchases
- PostHog — product analytics
- AppsFlyer — install attribution
- Railway — hosting for our server and database
- Cloudflare — hosting for this website and email forwarding
- Apple — App Store payments and Sign in with Apple, under Apple’s privacy policy
They process data on our behalf and only for the purposes above. Some are in the United States, so your data may be processed outside your country.
How long we keep it
We keep your account while you use Hoopy. When you delete your account, we delete your account record, tokens and Apple sign-in link right away and ask Apple to revoke the sign-in. Purchase records may be kept as long as tax and accounting laws require. Analytics data is kept for up to 2 years.
Delete your data
In Hoopy, go to Me → Account → Delete account. It removes your account from our server and everything Hoopy stored on your iPhone. Deleting your account does not cancel an App Store subscription; cancel it in your Apple ID settings. More on tryhoopy.com/delete-account.
Your rights
Depending on where you live (for example the EU, UK, California or Peru), you can ask to access, correct, delete or move your data, or object to its use. Write to support@tryhoopy.com and we will reply within 30 days. You can also complain to your local data protection authority.
Children
Hoopy is not directed at children under 13, and we do not knowingly collect their personal information.
This website
tryhoopy.com sets no cookies and runs no analytics. Our host, Cloudflare, keeps standard request logs for security.
Changes
If we change this policy, we will update the date above and, for important changes, tell you in the app.